Delivery
Courier Service
We use a number of courier companies including NZ Post Courier & for our heavy freight PBT. Residential or Business address is the most fast & efficient service, we also can send via P O Box which is often delivery overnight.
If sending to a rural address please be advised this adds on 2 working days depending on your rural delivery agent. It is very important you keep an eye on your tracking details and sign up for delivery updates as rural is non signature delivery. If the item is scanned and GPS confirms delivery it is unable to be disputed with Courier Post if lost or stolen after they deliver & will be the responsibility of the receiver. This is a disclosure that all rural property owners sign with NZ Post to receive mail.
Shipping costs
A shipping quote is provided prior to checkout, before you complete your online purchase.
NZ delivery Residential or PO Box - Rural courier is + $5)
| Total purchase price | Delivery cost |
| $1.00 - $119 | $7.50 |
| $120.00-245.00 | $10.00 |
| $245.00-$499.99 |
$11 |
| $500 + |
FREE |
Australia (standard international postage not trackable) allow 7-10 working days
| Total purchase price (NZD$) | Delivery cost (NZD$) |
| $1.00 - $139.99 | $12.00 |
| $140.00 - $259.99 | $20.00 |
| $260.00 - $499.99 | $25.00 |
| $500.00 and above | FREE |
Other Countries?
Other countries please enquire for a shipping rate. Shipping is 10 business days approx. If you have not received your item within this time a claim must be annitiated within 30 days. Please ensure you delivery address is correct as once the parcel reaches the destination country we are unable to engage with overseas postal services. This is the duty of the receiver to keep an eye on tracking & updates. Refunds will not be given if your delivery address is incorrect.
When will I get my items?
Items in stock will be sent to you immediately on receipt of payment. In-stock items are generally delivered to NZ addresses within 1-2 working days, though courier delivery to rural addresses & those outside of the main cosmopolitan centres may take longer.
If you have not received your parcel within these targets please check your tracking details and contact us to initiate a search/claim as soon as possible. Claims must be initiated within 14 days
International items are tracked from Nz Post until they reach their country destination. Then they are tracked via your local Post network. Target delivery are up to 10 business days. You must contact us within 30 days & request to initiate a claim if you do not receive your parcel within this timeframe